Charter Terms and Conditions
Disclaimer

*See below for specific offer details and restrictions.

GENERAL DISCLAIMER

©2015 Charter Communications, Inc. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to Charter. Standard rates apply after promotion. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply.

Charter Spectrum services not yet available in all areas, please enter your address to determine availability.

©2012 NFL Enterprises LLC. NFL & the NFL Shield design are registered trademarks of the National Football League.

Games on local channel in participating team markets. Subject to Blackout Restrictions.

CHARTER SPECTRUM TV™

HD: HD receiver required for HD service; TV must be HD capable; HD programming and number of channels may vary; Not all channels available in HD; HD channels are included at no additional cost; TV equipment required & is extra.

ON DEMAND: On Demand programming varies by level of service; pricing, ratings & scheduling are subject to change; TV equipment required & is extra.

3D: 3D viewing requires 3D TV, glasses & compatible set top box; programming varies by level of service. ø Not available in: Colorado, Idaho, Montana, New Mexico, North Dakota, South Dakota, Utah, and Wyoming.

DOLBY DIGITAL 5.1 SURROUND SOUND: Dolby is a registered trademark of Dolby Laboratories.

PAY-PER-VIEW: PPV programming, pricing, ratings & scheduling are subject to change.

Latino View: Package is available in limited Charter markets.

CHARTER SPECTRUM INTERNET™

SPEEDS: Available Internet speeds may vary by address; small percent of customers will receive lower than advertised speeds. **Speeds compared to 3Mbps DSL.

ONLINE PHONE MANAGER: Must subscribe to Charter Internet and Phone & have a charter.com or Charter.net account log in to access & use Phone Online Manager service.

INTERNET MODEM: Lease of Internet modem included.

STREAMING CONTENT: Must subscribe to corresponding level of service to receive their online service and apps; trademarks belong to their respective owners.

CHARTER SECURITY SUITE®: Charter does not guarantee data will be secure.

CHARTER WIFI®: Charter Internet required. Equipment, activation and installation fees apply.

CHARTER SPECTRUM VOICE™

VOICE: Reliable phone with unlimited local and long distance calling in the U.S., Canada, Puerto Rico, Guam and the Virgin Islands. ø Unlimited Calling to Guam not available in: Colorado, Idaho, Montana, New Mexico, North Dakota, South Dakota, Utah, and Wyoming.

Charter Spectrum Voice includes 411 calls. All customers, business and residential, in all states are subject to the per-use rate for Directory Assistance with the following exceptions:

†The taxes and fees are included in the price you pay.

30-DAY MONEY-BACK GUARANTEE ø

Customer must not have subscribed to applicable service* within the previous 30 days. Request for up to 30 day prorated credit must occur within 45 days from installation or change of service date; limit to one credit per service within any single 90 day period.

Money back comes in the form of a credit first. Customers who continue to have other services with Charter will receive credit for service on customer's next available bill statement. Customers who cancel all services will receive a credit to be applied against outstanding financial obligations, if any, and may receive a refund for any remaining amount. Price Guarantee customers who cancel their package within 30 days will not be required to pay termination fees otherwise applicable.

Credits are available for the following: monthly recurring service and wire maintenance charges; standard installation costs (including professional installation, two TV outlets, one Internet outlet and/or one Phone outlet) and/or equipment charges (refund/credit is subject to timely equipment return in accordance with Charter's Terms of Service/Policies for the applicable service).

Credits are not available for the following: taxes (local and state); other fees and surcharges; non-standard installation (including complex, underground, custom work, special construction and/or additional outlets); Charter Security Suite (when purchased separately); transactional TV purchases (including Pay-Per View and/or On Demand) and/or transactional Phone purchases (including per-minute domestic and/or international long distance directory assistance, and/or operator assistance charges).

ø Not available in: Colorado, Idaho, Montana, New Mexico, North Dakota, South Dakota, Utah, and Wyoming.

*Service: TV, Internet, Phone, ancillary service and/or service upgrade.

◊ Contract Buyout Information

To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from previous provider with early termination fees clearly marked and completed in addition to the 'Charter Contract Buyout Form' are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Charter service address. Contract buyout forms must be received by Charter within 60 days of installation of the Charter Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found at https://www.charter.com/mycheck.

©Charter Communications. Offer available to qualifying new customers only, who have not subscribed to any Charter services within the previous 30 days and have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. If email is not available, forms may be mailed to: Charter Communications, 8123 S Hardy Dr, Tempe, AZ 85284. The check must be redeemed within six months from the date of issuance or be rendered null and void. Entitlement to amounts tendered is strictly conditioned upon timely presentment. Failure to present the check for payment within such period shall result in forfeiture of the amounts tendered and reversion thereof to Charter Communications.

LIMITED TIME OFFERS

DVR: ‡Lease of Charter DVR set-top box required for DVR service. Free DVR offer available for new customers only when bundled with TV, Internet & Phone. DVR Service on 1 box Free for 1 yr, DVR service on 2-4 boxes discounted to $9.99 for 1 year; after year 1 standard service fee applies. Services not available in all areas. Restrictions apply.

Charter Spectrum TV™ Select with FREE DVR for 1 Year + Charter Spectrum Internet™ + Charter Spectrum Voice™ - $29.99/mo each for 12 mos when bundled

Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter Spectrum TV™ Select, Charter Spectrum Internet™ and Charter Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter Spectrum TV™ Silver with FREE DVR for 1 Year + Charter Spectrum Internet™ + Charter Spectrum Voice™ - $109.97/mo for 12 mos when bundled

Bundle price is $109.97/mo. Yr 1 & $129.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter Spectrum TV™ Select, Charter Spectrum Internet™ and Charter Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Charter Spectrum TV™ Gold with FREE DVR for 1 Year + Charter Spectrum Internet™ + Charter Spectrum Voice™ - $129.97/mo each for 12 mos when bundled

Bundle price is $129.97/mo. Yr 1 & $149.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter Spectrum TV™ Select, Charter Spectrum Internet™ and Charter Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; Charter Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.